In this article you will find the answer to all your questions about invoices that you might receive from Springest
In this article:
When do I receive an invoice, and what is the payment term?
Springest sends out monthly invoices, on the first or second day of the next month. You only receive an invoice if you have conversions in that month. The payment term is 15 days. Automatic collecting will be done around the 15th of every month.
How do I change my invoicing details on the invoice?
You fill in the invoicing details and contact person in the admin. It's possible to add extra info to the invoice in the 'invoice add-on' field. This billing attribute will be automatically added to your monthly Springest invoices.
Which conversions are on my invoice?
In the 'Springest invoices' overview in the admin you see which conversions are on your invoice. Clicking on the amount that is listed in the column 'Leads/bookings/tenders' will show you all the conversions from last month.
There is a canceled booking on my invoice, when will it be credited?
A canceled booking will automatically be credited in the month that the booking is canceled in Springest. Users need to cancel the booking themselves. Users can cancel by logging in to their 'My Springest' account, call or mail with Springest. If the booking is done and canceled within the same month it will not appear on the invoice.
In case you cannot reach the Springest user, please contact firstname.lastname@example.org